The terms of using Amita Care.

These Terms of Service govern your use of Amita Care's website, applications and services (“Amita Care”, “we”, “our”). By creating an account or booking a session you agree to these terms. Please read them carefully.

You must be at least 18 years old to create an account. Minors may access the service only with the consent and supervision of a parent or legal guardian. You agree to provide accurate information about yourself and to keep your account credentials secure.

Amita Care is not a substitute for emergency or crisis care. If you are in crisis, in danger of harming yourself or others, or facing a medical emergency, please call iCall on 9152 987 821 or dial 112. Therapy works alongside, not instead of, immediate safety services.

Therapists on Amita are independent licensed professionals. Amita Care connects you with a therapist, hosts sessions and processes payments, but the clinical relationship is between you and your therapist. Your therapist will discuss the limits of confidentiality, their approach and the cadence of work with you at the start of your engagement.

You can book, reschedule and cancel sessions from your account. To respect your therapist's time and other clients waiting for a slot, the following rules apply unless explicitly agreed otherwise:

• Reschedule or cancel free of charge up to 24 hours before the session.
• Cancellations inside 24 hours are charged at the full session fee.
• No-shows are charged at the full session fee.

Session fees are shown before booking and charged at the time of confirmation. Refunds are processed for cancellations made outside the 24-hour window, for sessions cancelled by your therapist, and for verified technical failures preventing a session. Refunds reach your account within 7 to 10 working days, subject to your payment provider.

You agree not to:

• Record any session without your therapist's written consent.
• Share another user's information without their consent.
• Attempt to interfere with the platform's security or availability.
• Use Amita Care to harass, threaten, or harm anyone.

We may suspend or close accounts that breach these terms, with notice where possible.

Amita Care's name, logo, website content and software are owned by us or our licensors. You receive a limited, non-transferable licence to use them for personal access to the service. You retain ownership of anything you share during sessions; we hold it in confidence and use it only to deliver the service to you.

We provide the platform on a reasonable-effort basis and cannot guarantee uninterrupted availability. To the extent permitted by law, Amita Care's aggregate liability for any claim arising from your use of the service is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits liability for gross negligence or wilful misconduct.

You can close your account from your settings at any time. We retain clinical records for the period required by law. You can request deletion of non-clinical data; see our privacy policy for details.

We may update these terms when our service changes. The “last updated” date reflects the most recent revision; significant changes are notified by email or in-app.

These terms are governed by the laws of India. The courts of Hyderabad, Telangana have exclusive jurisdiction over any dispute, without prejudice to any consumer rights you may have under your local law.

Questions about these terms? Write to support@amitacare.com or via the contact form.