The AMITA Care payment policy.

This payment policy applies to all paid services booked through AMITA Care, including individual, couples, family and group therapy sessions, assessments, programs and workshops. It should be read together with our terms of service.

Session fees are shown clearly before you book and are charged at the time of confirmation. All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Fees vary by therapist and by type of service; the exact amount payable is always displayed before you confirm a booking.

Payments are processed securely through our payment partners, including Razorpay. We accept UPI, credit and debit cards, net banking and popular wallets, as supported by the payment provider. We do not store your full card number or payment credentials on our servers.

You can reschedule or cancel sessions from your account. Unless explicitly agreed otherwise with your therapist:

• Reschedule or cancel free of charge up to 24 hours before the session.
• Cancellations inside 24 hours are charged at the full session fee.
• No-shows are charged at the full session fee.

Refunds are processed in the following cases:

• Cancellations made outside the 24-hour window.
• Sessions cancelled by your therapist or by AMITA Care.
• Verified technical failures that prevent a session from taking place.

Approved refunds are issued to your original payment method and typically reach your account within 7 to 10 working days, subject to your bank or payment provider.

Where your sessions are sponsored by an employer or organisation, billing is governed by the agreement between AMITA Care and the sponsoring organisation. Any session credits, co-payments or out-of-pocket charges are shown to you before booking.

For any question about a charge, an invoice or a refund, write to support@amitacare.com with your registered email and the payment reference. We aim to respond within 3 working days. Unresolved concerns can be raised through our grievance process.